Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 234 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
1348 E John Sims Pkwy, Niceville, FL 32578
Phone: (850) 279-4400
Hours
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Lola Brandt
This was a very nice Firehouse Subs restaurant(for the most part). Service was very fast and most of the food tasted great! I had never been to a Firehouse Subs, and the kind cashier recommended I get a a spicy Cajun chicken or a steak and cheese sub. I ended up getting a Cajun chicken sub and it was pretty tasty and was served hot(as expected) but did include jalapeños which we asked not to be included. I would also not recommend the grilled cheese sandwich(we got it in a kids meal). The bread was not toasted at all and the bread was almost soggy…the only thing that made it sort of “grilled” was the fact that the cheese was melted onto the bread. Customer service was good, most of the food was awesome, cool atmosphere, and an overall mostly positive experience.
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ALH
I went to this location tonight around 8:30pm. When I walked in no staff said “hi” and just had a sad face on like I was ruining their night by being there. After the young girl with short black/brown hair made my sandwich.. she said “here you go”. She didn’t even put it in a bag for me or anything. I had to put my own sandwich, chips, cookie, and coke in a bag for myself. Bad customer service! I’m contacting corporate as well because this is absurd.
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Norman Herrin
Great sandwich options, helpful employees. My only reason for not going higher than three stars is that the tables were not clean and no other patrons were seated in the restaurant. It seemed that it could have been a simple task to wipe down those tables during a moment with only one customer. But the food was terrific and the girl behind the counter prompt and professional.
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Jaclyn Rupert
Sandwiches were great here last year, but the Italian I had yesterday was terrible. It was practically just bread and mayo- almost no meat or condiments and was missing the cheese and pickles completely. There was a sign outside saying that they are short staffed, so in that situation I understand if wait times are longer, but the quality of the food should not suffer or you are going to lose customers.
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K Rae
Update: I’ve called multiple times to the niceville location about getting a refund and they keep telling they cannot issue refunds from orders on the app. Offered me a free medium sub when I come back. Like I am going back there….my order was way more than a medium sub.
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Quinn Johnson
Why in the world would you allow an employee to work the register with a cigarette in his ear and the the employee making food with the most ragid hair with no hair net. This is disgusting.
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Joe Haggberg
My kids love to eat here! Great service and the subs were made perfect. Met the assistant manager and gentleman at the register and both were very kind! I hope Firehouse can keep friendly workers like these with the job market the way it is. We will continue to support with our business.
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Charles noles
Got a steak and cheese sub, steak was cold, like it just came out of the cooler cold. It’s kinda gross. Pretty clear whoever put the sandwich together didn’t care how it came out. It’s a shame to have wasted $10 on a sandwich that amounts to trash.
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Patricia Foster
Great sandwich. Made fresh. Tried the new chicken it was delicious. Nice folks that work behind the counter. One guy had a hoodie on and was back and forth from behind counter to tables, made us feel kinda creepy, but still a fabulous sandwich.
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Ray Bey (Ray)
One crew member ( I think I heard Max or Matt) touched his hair with his gloved hand. He was also touching his sweaty shirt to wipe his face. When I called him on it he got an attitude with me. The manager said nothing. He finally washed his hands and got new gloves. The third crew member (Sierra) said sorry about it. The whole time I was in there the first kid kept arguing with the manager and had an attitude. Food was great and respect to the female crew member (Sierra) who spoke up. Maybe I will be back when the male learns about hygiene and sanitary conditions.
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