Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 371 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
5295 US-280, Birmingham, AL 35242
Phone: (205) 981-1501
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Reviews
Chibuike Ulasi
The food was great and also nice atmosphere. The ice cream was also delicious. Will be back for more.
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Matt Wilson
Wish I could give no stars. I waited for longer than 60 seconds at the speaker. No visible cars in front of me. Gave a very simple order that I had to repeat. When I got to the window, even though no one was behind me, I was asked to pull forward. I really hate that. I hate paying and not being able to check my food at the window where I have immediate access to service. A gentleman brought my order to me. He was wearing gloves. But whoever prepared the order did not wear gloves. I know because there was a giant blue thumbprint inside my fry container where the blue dye on the boxes bled off. I also ruined my work pants because of that blue dye. But that gentlemen did not bring my ice cream. I alerted him right away. He nodded and went back inside. I then waited for 7 minutes for my ice cream. Finally the original person who so slowly took my order came out for another customer. I let hom finish his business there, and then alerted him to my missing ice cream. He waved his hands frantically at me and just said “I’m doing another order now.” And continued back into the store. How unprofessional. How terrible to treat a paying customer, who has now been waiting well over ten minutes for fast food. I exited my vehicle and went in the store to tell them I just wanted a refund, but I noticed that he had gone behind the counter and was already on his way back to me with my melted ice cream that had been presumably sitting on the counter for the entirety of the time I had been waiting. He didn’t even apologize. To avoid confrontation, I just took it and left. I will never be back to this establishment again. It is disgusting how lazy, and rude these people working here were.
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Moe Marquez
Every time my bf and I come through the drive through and order food with sauces they don’t ever remember the sauce! And each time I get a small cone that’s dipped the size of the cone just keeps getting smaller! The effort here is a disgrace. No napkins in the bag and can’t remember the sauces. The prices are outrageous for the service and quality of the food
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Stormy
I love the pretzels . I mean they could give you more to be honest it was just 3 little pretzel sticks . But regardless of that it was quick and easy . They need the big pretzels like from sam’s fresh baked . And different choices of sauces for the pretzels . Like a cream cheese dip the sweet kind . If you know what I mean because it would be nice if they had something like that .
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Trey Johnson
There weren’t enough people available to open despite it being during their normal business hours. Not the people there’s fault. I’m not sure why they’ve not been given enough hours or help to run the place, but it sounds like a major failing in Dairy Queen corporate’s end.
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Danny Joiner
Typical Dairy Queen. Food was fresh and hot. Take out order was made well also. Wait time wasn’t bad and employees were friendly.
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Andsley Wallace
Took forever getting my food that I ordered ahead of time when they had no other customers and didn’t seem to prioritize me being a paying customer. I will not visit this location again.
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Joe B
Sat in the drive-through from 9:20 – 9:30 no one ever came to the speaker. All of the signs with their hours of operation were missing. The lights were all on, and the drive-through menu, too, and there were employees inside. They just ignored the drive-through.
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Tasha Campbell
Two times bad experience going here. Very disappointed. Cashier at drive thru sounding like she barely wants to be there barely want to take my order, didn’t listen to exactly how I wanted my hot fudge sundae and I didn’t get what I wanted. When I wanted a remake, she didn’t even care to listen she just took it back told me to pull up and the order was still wrong. But when I asked for a refund, it was no problem, she came out and gave me more than what I paid for it with. So unprofessional, this location need a whole new Crew of employees and management. This location was convenient for me but instead I had to drive 15 minutes away to get what I wanted
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Givon Wayne Gilliam
Something is going on at this location. It used to be a decent fast food option but it seems to be going down the toilet fast. The last three times I have visited the drive through I was asked to wait a moment before placing my order. The moment turned into about 3 minutes. It took me 17 minutes from the time I placed the order until I finally got the food. As soon as I pulled up to the window they took payment and gave me the blizzards. I waited for 10 minutes while they cooked the fries and chicken strips. By the time I got the strips and fries, the blizzards were melted. They should have at least put the blizzards in a freezer until the rest of my order was ready. We went inside a couple of weeks ago and it was very messy. As far as I can tell the management has either changed or they have given up on life and do not care any more. I really try and give good reviews for good service and I don’t enjoy giving negative reviews. That being said, when you spend 26 dollars for 2 meals and 2 blizzards and the food is inferior to other similar restaurants not to mention the sloppy service, the only recourse that I have is to share my experience. I would suggest that you go to Hamburger Heaven, Arby’s, or Wendy’s. 2023 update.We visited 2 times at the drive through, first the speaker box was not working, second time the employees were arguing. We saw some cars making it through tonight so we tried a third time and finally got a successful order placed. The blizzards were good and the girl at the window was nice. I hope this is a sign of progress. ki
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