While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Richmond,TX, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 720 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Address:
5346 W Grand Pkwy S, Richmond, TX 77406
Phone: (832) 595-8381
Website:
Hours
| Wednesday |
10:30 AM–9 PM |
| Thursday |
10:30 AM–9 PM |
| Friday |
10:30 AM–9 PM |
| Saturday |
10:30 AM–9 PM |
| Sunday |
10:30 AM–8:30 PM |
| Monday |
10:30 AM–9 PM |
| Tuesday |
10:30 AM–9 PM |
Menu
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Menu Photos
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Reviews
Terry Newman
This place is a must if you want a fresh low carb option. Lots of flavor. If you don’t like spicy and cilantro eat an McDonalds.
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LisaJ Davis
This was my first time at this establishment. It’s an authentic Mexican food taste as opposed to Tex Mex. I paid a $1.00 upcharge for chicken breast instead of thigh meat. I ordered a bowl. It was very filling and I couldn’t eat it all. Definitely worth the money. Because I signed up on the app I received a free guacamole and chips. Customer service was excellent.
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Myesha Kemper
Never again. I just ordered from this Richmond, TX location and was asked to “wait out front” for my food. Patience is one of my strong suits, so I was okay with waiting. However, at nearly 15mins I was expecting my food to be hot, tasty, and fresh. I guess that was asking too much because both pieces of my chicken was noticeably old with jerky-like edges. To add insult to injury, my broccoli chewed and looked like it was packaged fresh from the dirt- with no heat or flavoring in between. I am extremely disappointed and made four attempts to speak with a manager. Since I received their “full” voicemail each time I decided to come here. I am not normally a complainer, because I realize things happen sometimes. But this was no mistake. This was bad business and not deserving of anybody’s hard earned money. Especially when their are many other options.
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amad kafarani
There is no zero star to demonstrate the quality of the food! Chicken is grilled with no flavor and it’s way below average. Restaurant is not very clean and counters not wiped, it seems hygiene is not a priority in this place. Tried it once and it will be the last!!
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Ashley Bush
After several bad experiences in the past, I can honestly say that they have improved. No more cold food as everything I have ordered has been hot! Great turn around for this location!
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Yessenia Serrano
I am not one to write bad reviews but this location has been the absolute worst. The last time I went to this location I had placed an online order and when I went inside, my food was not ready, all the employees ignored me and I waited 15 mins for someone to finally acknowledge me. When they gave me my food, I was missing my sauce that I paid for & I asked if I can please get it and they refused until I told them for the 3rd time that I paid for it. I tried to give them the benefit of the doubt and ordered again from them today. They had once again forgot my sauce that I paid for & to top it of my food had hair in it. Do not order from this location!
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Jim Cunningham
I remember going to El Pollo Loco as a kid. It was such a treat. But that was then and this is now. 1st off they had a full staff and no customers. They saw my coworker and me at the counter and still we got nothing. No acknowledgment. We waited for nearly 5 minutes until an employee with absolutely ZERO personality was there to take our orders. NO SMILE, NO “SORRY TO KEEP YOU WAITING”, NOTHING.
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Kellie Findley (Ms. Bones)
Brought my boys in for lunch and wasn’t disappointed. We don’t have a location near us, so I love to stop out here when I’m in Katy. Great healthy food, fast!
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J A
Different, I admit I have herd of it never tried it until this past Saturday its really good .I like that they have mashed potatoes I had the taco combo three tacos corn tortillas. the chicken was the best but I wish it would have come with queso. still amazing chicken try it you won’t be mad it’s more real than taco bell , and only chicken
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Kristen
Delicious! I ordered the family pack which consists of 8 Chickens, 4 Churros, Salad and 2 sides (Spanish Rice and Mac and Cheese for a total of $25. Easy lunch/Dinner and reasonably priced too.
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