Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 876 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
553 Boylston St, Boston, MA 02116
Phone: (617) 236-1749
Hours
| Monday
(Labor Day)
|
10 AM–11 PM
Hours might differ
|
| Tuesday | 10 AM–10 PM |
| Wednesday | 10 AM–11 PM |
| Thursday | 10 AM–11 PM |
| Friday | 10 AM–11 PM |
| Saturday | 10 AM–11 PM |
| Sunday | 10 AM–11 PM |
Menu
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Photo Gallery
Reviews
Holly Buehlmann
I am a wheelchair user and was let upstairs in the lift. 30 minutes later there were no staff in sight and I couldn’t get back down without a staff key. When my friends asked for someone to let me down the staff refused and insisted the lift was broken and there was no way I could get down. The lift was in full operation, the staff was just refusing to let me down.
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Travis Meinders
I live nearby this location and I’ve visited quite a bit. They are regularly out of items. It doesn’t matter if it is right before dinner rush, during, or late in the evening. Sometimes there is no cilantro in the rice. They almost never have peppers and onions (not exaggerating: maybe once in a dozen or so visits). The fountain drink machine is not working a lot of the time. I honestly feel dumb for how many times I’ve gone back to end up with this much evidence for myself of how bad this Chipotle is. I’m finally done with it.
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Jim Jenson
This location has a history of accepting orders, taking about 2 hours and then cancelling the order after waiting that long. Yesterday I went in to order and they very rudely told me I HAD to place the order online. Staff here is rude to the extreme. You’d get better, more friendly service at Karen’s Diner (known for their rude staff). Avoid this location!
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Basel Assaf
I had a great experience here. It’s 8pm on New Year’s eve and the staff were clearly tired yet they were very kind and accommodating to all requests and the good tasted great.
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Nicholas Leimbach
Yea. Almost done with my burrito and I bit into something hard. It was a plastic lid that somehow got wrapped in my burrito. This is totally unacceptable especially during a pandemic where we would like to think our food is being handled properly. Unreal.
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Xela X
The famous Mexican chain in a convenient central Boston location.
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Kerrie E
The food was good. It wad a busy time and my boyfriend needed to go back and have another rice bowl made as the white rice was not cooked enough. The manager remade his bowl and apologized.
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Biswanath Roy
Chipotle are great for a quick bite. All you can get fresh and delicious food everytime here. Store located at very good and busy location, seating arrangement and capacity are good. If you want you can grab a seat at ground floor as well as upstairs, you can use the restroom at upstairs. All staffs are friendly and they serve very quick and fast.
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Dabs Biggest Fan
Went pretty close to close and the guys were very helpful and charismatic for seeing some walk in before close. They made my burrito to perfection.
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Dale Wiseman
Services was terrible. The door pull looked dirty to come into the restaurant and once inside the hand sanitizer was empty. Lady taking our order had trouble with our order and didn’t give us our chips and guacamole. All the tables were dirty and needed to be wiped down, but they weren’t busy, and the staff were just standing behind the counter on their phones. They were out of forks and spoons and I had to go to the counter to ask for cutlery and they said they were out of forks but spoons were on the counter which they weren’t, so I had to repeat several times that they were out of spoons also. Finally she figured it out and gave me a spoon. The hand sanitizer was out so didn’t have a way to sanitize our hands before eating.
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