Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 379 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
38 Hampton Village Plaza, St. Louis, MO 63109
Phone: (314) 353-7827
Social Profile:
Hours
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Chey Wright
Sandwiches are always bomb! Customer service depends on who’s working that day. Place is clean and has a big sitting area (always empty though when I go in).
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Mallory Stammer
I am more than willing to spend $15 on a decent sandwich. I’ve never been to this location and the negative reviews are accurate. The workers were nice, but we waited 45 minutes and there was literally one slice of meat on each sandwich and they forgot every vegetable I asked for. For this price I could go to a sit down restaurant.
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Stevie Longwith
It’s been 30 minutes since my online order and they only started making it when I asked for a refund.
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Bryan Rothenberg
Took my daughter here for a quick lunch. It has taken 38 minutes from the time I ordered my and my daughters sandwich. 2 people working only one of them are taking orders and making the sandwiches. Finally get our order, I got the brisket sandwich and ut wasn’t hot….. this is the worst experience I’ve ever had hear and I’m sorry to say we won’t be back to this location……
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Alex Arndt
If you like Firehouse Subs, don’t go to this one, especially during lunch hour. I went here on 3/31 and there was one person working at 12:40pm on a Friday. It makes no logical sense for a manager to schedule anyone that way. I ordered a sandwich at 12:25 and by 12:50pm, I had been waiting in there for 10 minutes, and my sandwich hadn’t been started yet. I asked them to cancel the order. It shouldn’t take any chain sandwich restaurant upwards of 30 minutes to make 1 hot sandwich. I was one of 3 people waiting, so it wasn’t incredibly busy. There is just no sense of urgency for anything at this place. They make sandwiches at a speed like they are making themselves a sandwich at home. I don’t blame the employee 100%, I blame the manager for having that poor employee work alone on a Friday lunch by herself.
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Nichole Smith
Absolutely awful.
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James NA
We love firehouse subs! But we placed an online order at 633pm with an ETA of 653. It wasnt ready for over 50 minutes. Absolute garbage. No sense of urgency. No one is here… 1 person, myself and 1 group of people here. 1 doordash order. How has it taken this long? Just awful. There’s faster service at sit down restaurants. Garbage!
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Michelle L
If I could give less than 1 star I would. We ordered our food at 12:10pm. There were 3 employees working. There were 2 orders waiting ahead of us. While placing our order the employee taking our order stated they did not have any pickle spears. She took our order and we went and stood waiting for our order. Other patrons came up to ask how long before their order would be ready and were spoken to rudely by an employee with pink braids. A pick up order wasn’t complete when the driver came to pick up the order. He asked if it was ready and was told no and the employees acted like they didn’t know what he was talking about. The order was only partially complete. A few patrons walked in, saw everyone standing around waiting for their orders and turned around and left. The floor was sticky and dirty. Another patron ordered potato soup but wasn’t told they didn’t have any until their order was complete and he was offered chili instead. A half hour had passed and we were hungry so we opened the chips we purchased and ate them. Other patrons were getting aggravated with the wait. After they finally completed our order, 45 mins after we ordered it, the employee with the pink hair dropped a utensil on the floor and didn’t clear it. We will never visit this location again nor recommend it to anyone. This is by far the worst ‘fast’ food experience I have ever had. HORRIBLE service!
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Charles Gene
Came in for the Name of the Day Sub
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Andrew Magdy
30 minutes to make an order. I was the only customer. Order was incomplete and incorrect. This is a management issue. If the store can’t get adequate management to supervise the employees then corporate should really think about shutting this location down as it does a disservice to other franchisees who are properly running their location.
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