Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 767 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
84 N Adams Rd, Rochester Hills, MI 48309
Phone: (248) 402-0047
Hours
| Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
| Tuesday | 10:45 AM–10 PM |
| Wednesday | 10:45 AM–10 PM |
| Thursday | 10:45 AM–10 PM |
| Friday | 10:45 AM–10 PM |
| Saturday | 10:45 AM–10 PM |
| Sunday | 10:45 AM–10 PM |
Menu
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Reviews
Jeff Richardson
I expected so much more from a chain restaurant that should provide consistent food, service and cleanliness. No apparent changes have been made in the last two years to make it better. It is consistently filthy dirty. The tables are not wiped down regularly. The trash is often overflowing. The bathrooms are dirty and there are greasy fingerprints all over the front door. It appears that there are teenagers running the place. There is never a visible manager that is holding employees to high standards. They are constantly out of certain food items. Good luck with the vegetables being available. Not only have they not been available but the employee behind the counter has told me that they take a long time to make and they don’t know when they will be ready because they haven’t even started making them. This has happened on numerous occasions not just once.The drink station is messy and I had to ask for a fork because they were out of forks. The restaurant was in this terrible state and yet there were three people standing around talking behind the counter. I really like Chipotle food and I’m disappointed that corporate allows people to run their restaurants like this.
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Joseph Sanchez
Ordered a catering order for a gathering.
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Kristi McCallister
Very disappointing. I understand covid had led to a massive staffing shortage. I aim to be extremely patient and understanding as I too work in an understaffed business and profession.
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Ashleigh Allen
If I could give this place 0 stars, I would. I arrived at 9:00 to get my food when it said it’d be ready and I go inside and there are maybe 5 employees working. The dine-in line is short but there are other people waiting around for their mobile orders. I take a seat and wait 10 minutes and myself along with 3 others are STILL waiting for our mobile orders. The employees ALL are working on the dine in line instead. FINALLY after 20 minutes an employee asks us if we’re waiting for a mobile order and what our names are. The other 3 get helped and leave and I stay waiting for my food while more dine in people come in and get their food before I do. An employee comes up to me to let me know they’re out of chicken. At this point I’m furious bc I’ve already waited 30 minutes now. He tells me it’ll be 15 more minutes and I say fine I’ll wait because I’ve waited this long already. The chicken sat on the grill with no one attending to it. Every employee disappeared into a back room leaving just myself inside. After waiting 20 minutes for the chicken to finish, they finally start serving it only they serve it to dine in customers instead of myself who at this point has been waiting 50 MINUTES. I approach the counter and ask when my order will be ready THEN they finally start working on it. After I got it I asked to be compensated because this was outrageous. I had waited a total of ONE HOUR! I’m normally not one to complain but 5 employees and not 1 was working on mobile orders, ones that ordered with ingredients BEFORE they went out, is completely unacceptable. The answer to my compensation question was a no. No refund, no free bag of chips, nothing. I have never been so appalled by service at a quick service restaurant. They wasted my time and I will not be returning.
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Sena Hermiz
We went on a Saturday around 1:30 and they were busy with the lunch rush. Ther line moved but not very quick. They gave us good portions and the staff were friendly. Ther cashier was especially nice and provided really good service. The tables weren’t getting cleaned right away but I understand since they were really busy at the time.
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D
Poor service…… I went today ordered a bowl and 1 taco. I was charger 8$ for the taco. I pointed this out to “ I think “ who was the manager. He told me it was correct. I told him that is the price for three tacos.. he then patted me on the back and told me to call customer service….I go here because I do like the food… but this franchise is terrible …. has been since Covid but I am done waiting for them to figure out how to not be a store that folks drive out of their way to avoid. Shut it down or give it to somebody that want to provide service.
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Steph Cairns
There was a piece of chicken in my vegetarian bowl. I had to leave work to have my food remade because I will literally be sick for 3 days from the cross-contamination. They remade my food for me quickly, but somehow the fajita peppers didn’t make it into my new order. I may have been reading it off too quickly and too hungry to pay enough attention but I’m still disappointed with this entire experience.
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Jenna Scott
I ordered a side of guacamole, a bowl with guacamole and a burrito with guacamole. They must of been out because they conveniently decided to not put guac on any of my stuff. i paid for it and when i brought it to chipotles attention instead of offering me a refund they just offered me free chips and guac.
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Nina Kelly
This is the worst chipotle ever! They often just close whenever they want, regardless of what hours they have posted online. They often refuse to take orders in person, they are standing there doing nothing and tell you you have to use the app to order. They are always out of veggies, their response is “some days we just don’t make them”. We stopped going for over a year and thought we would go back and give them another try but they are even worse than they were before.
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Ritesh Vaidya
This is my third time coming in last 3 week and they don’t have veggie fajita .
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