Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 54 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
Powdermill Plaza, 100 Powder Mill Rd, Acton, MA 01720
Phone: (978) 461-9389
Hours
| Monday
(Labor Day)
|
4:30 AM–7 PM
Hours might differ
|
| Tuesday | 4:30 AM–7 PM |
| Wednesday | 4:30 AM–7 PM |
| Thursday | 4:30 AM–7 PM |
| Friday | 4:30 AM–7 PM |
| Saturday | 5 AM–7 PM |
| Sunday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Matt K
Ordered a egg and cheese sandwich, they somehow forget the egg. I let them know this and they proceeded to remake the sandwich with the same sandwich I had brought in. I asked for a new one and they gave me a big attitude about it telling me to take the sandwich that was now cold. Place is pathetic not that hard to do your job especially when most of your job is button pushing. Obviously need to find more intelligent and caring staff. Sad.
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Nicoletta de Rege
All the employees at this location work so hard and my coffee is always correct. This location has been a game changer since I’ve transitioned back to the office, the commute is better drinking the coffee that I ordered through the mobile app – helps me get mentally prepared for my day.
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Suzie Mason
Every employee at this Dunkin Donuts works so hard. My coffee is always perfect. Excellent service, kindness and efficiency. I enjoy talking with all of them. Great work ethic and excellent customer service. This is my favorite Dunkin Donuts location. I always try to go here before I go to another location. Gio, Tang, and Carmen are just some of the amazing workers there but they are all good. I can obviously only speak to my own experience there but I read some of the negative reviews and I feel compelled to say that some of them just seem ridiculous. We live in a world of instant gratification. We are spoiled with all of our mobile/on the go ordering options these days. That being said, if you can order from home, avoid the lines, and all you have to do is walk in, grab your food and go and that STILL isn’t good enough for you, then you are the problem. No one is perfect. No establishment is perfect. And while a place is as good as it’s people, we are all human. Mistakes happen. Certainly nothing to call corporate over. People act like they can’t be bothered to make eye contact or express their words face to face anymore. It’s sad really. Additionally, many people do not understand how difficult it is to work in the customer service industry. Customer service workers get the brunt of everyone’s anger or bad day, the attitude from any unsatisfied customer, the taunting and joking about how easy their job must be, and the constant pressure to hold their tongue when someone is very rude to them because they can’t afford to lose their job over someone’s stupidity. So it takes a lot to work in customer service. You have to be a pretty strong person to let everything from the day roll off your back, then do it all over again the next day. We need to have more patience and understanding. More kindness and respect for everyone. Everyone’s entitled to their opinion. Mine is asking everyone to cut these people some slack. If anything they need more staff and more pay. That seems fair for all their hard work. Thank you to all the DD staff at this location!
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Nancy Flaherty
I do not know what has happened over the last few months, but this location is horrible now. Food wait time is beyond slow and then you get the wrong items !! It’s not that you grabbed someone else’s bag by accident, they screwed up the order!! Today for example, I ordered an everything bagel with veggie cream cheese, a plain bagel with plain cream cheese and 2 hash browns. Do not slice, toast or put the cream cheese on them. Just toss the bagels in the bag with the cream cheese. WHY the kid at the register couldn’t do that is beyond me. Instead it gets sent down to the ‘kitchen’ area. So, they give me my order. I look at the slip and it says everything bagel with strawberry cream cheese and a plain bagel with veggie cream cheese. I try telling them that this is NOT my order. Who the hell puts strawberry cream cheese on an everything bagel. GROSS. Anyway, she tells me what’s in the bag & what she says is what I ordered, so maybe the wrong slip was put on the bag. Well, nope. I get to work and I have a friggin everything bagel with STRAWBERRY cream cheese and a plain bagel with VEGGIE cream cheese, both of which are sliced, toasted and have the cream cheese spread on them!! WTF, not to mention it took me 15 minutes to get them. Last time I am going there. Hope management offers the past employees raises and begs them to come back. Pretty straight forward. Only go here if you feel like being annoyed and/or disappointed.
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Marlene Dickson
This is why your losing customers at this location!!!
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Wendy Roy
Erica and Tyler are the BEST!!!! NO mistakes always have a smile , kind courteous service. Speak clearly understandably and will try to accommodate you in any way they can. They will make your day, unlike other local DD who go to their home land language as soon as they have your order, which is rude inconsiderate impolite..
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Schein Parents
Stopped on our commute to MGH!
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Margaret Lucey
The d’s (to me is short for Dunkin Donuts) they are always quick, if the line seems long don’t worry they will get you thru. I like them for there coffee and there chocolate glazed donut. They work as a team.
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Jim Sawyer
Your average Dunkin’s with a bit above average customer service. Place was clean and staff were friendly. Would come again if in the area.
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Melissa Bean
I love this place but the poor workers are always exhausted! They need to get more help and do more for Thier Employees! Marianne is Great by the way and Crissy very lucky to have them!
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