This unpretentious counter serve offers familiar Chinese dishes such as lo mein & kung pao chicken. Based on 253 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
3708 Merle Hay Rd, Des Moines, IA 50310
Phone: (515) 276-2188
Hours
| Sunday | 11:30 AM–10 PM |
| Monday
(Labor Day)
|
11 AM–10 PM
Hours might differ
|
| Tuesday | Closed |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
Photo Gallery
Reviews
Mariah Hinton
Seems after reading the reviews I should have order food from somewhere else. Been waiting for over an hour for our delivery after we where told it would be 20-30 minutes. We call and where told the driver was on his way. Been about an hour 30 now and still nothing. DO NOT ORDER FROM HERE.
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Mary Blesz
If I could give this place a -5 review I would. I originally called to confirm they were open and the lady was berating me on the phone to place the order online. I placed an order at 330 pm and it said it would take one hour. I called back after 430 to confirm if the order was confirmed or not. They just kept asking me where I had placed the order through and that I placed it with the website. I then called the business phone for the next thirty minutes again and again to try and get through and nothing but the line saying it was disconnected. At this point, I had already spent $50 on food that should’ve been there a half hour before. I left my house to go to the location in hopes that it would be maybe there or we could get clarification- the restaurant wasn’t even there anymore! I finally called another location hoping it may be refunded back to me. I was trying to get the refund. On my way home I found out the food was dropped off. I’ve eaten here before many of times and probably the lowest quality food I’d ever eaten there. I kept being told they would call me back and resolve the issue. The woman on the phone said I should’ve returned the food if I didn’t want it. In no business practice in a restaurant should a guest have to return the food after they demanded a refund, after waiting three hours for the food. I’ll be happy to delete this review once I see the refund on my account. If the manager wants to email me, they certainly can.
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Karen Purscell
I ordered delivery and my food was rock hard to which I called and she stated driver would pick food back up but no that blocked my number instead
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Promise Me81
I called for delivery and the service was bad the person on the phone was trying to over charge me then directed me to the website so i go to it order my food pay for it the he/she cancels my order afer moneys was taken out my account so now i have to wait for my money to get returned on to my card i called they wont ans and im blocked….???? Bad additude bad business…. never will i spend my money with these people again…
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Jessica Fiori
Horrible delivery. We ordered at 8:40 pm and it originally said 50 mins for delivery which we were ok with waiting the 50 mins. 50 mins go by and nothing, am hour and a half hours by and still nothing. After 4 calls to the restaurant and 2 hours of waiting we finally got our food and it was mediocre at best.
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LeGrand Bien
It’s been over an hour placed an order called 45mins ago to check on delivery status was told the driver is on its way. 1hr 15mins later still nothing and no answer on the phone! Based on the recent review I just read sounds like this place might just be out here scamming people!
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chris kirschbaum
I ordered my food at 530pm, at 7pm I Called to make sure you had received my online order, I did not receive it 845PM. so 3 hours of waiting to finally receive my order. the food was ok but the portion sizes were greatly disappointing. due to having to wait 3 hours for my food I will sadly not be ordering from Cheng’s Garden again. i advise next time you make a customer wait an exorbitant amount of time at least inform them of the wait time so they can choose to cancel there order if they wanted to.
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Alex Smith
Terrible delivery service. Ordered online said it would take 30 minutes. I thought that was pretty reasonable. Then after an hour went by I called to check the status and they said the driver was “on the way”. I understand food service takes a little longer, no big deal. Then another hour passed before my food showed up for my entire family, cold. Never ordering from this location again. Never had a problem with the SE 14th location. $45 worth of food delivered cold, plus I got lied to. I live 10 minutes away from this location, shouldn’t have taken an hour if the driver was on the way. What a shame.
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Greyson’s Journey
I’m not sure why all the poor reviews- this is for the Merle Hay store. We’ve been coming here for years and have never had a problem. The service is always quick, the food delicious, and always correct. I’ve never once had my credit card used fraudulently and that’s how we always pay. The food is always hot, as they make it when you order. The only thing I don’t recommend about this place is eating in, there isn’t much in the way of seating. It’s a family run business. I love seeing the kids playing and knowing that I am helping support someone’s dream of owning their own business.
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Michael Kloos
The two stars are due to the customer service which I have no complaints at all. She greeted me and was very helpful. The food however for human beef was the worst I ever had. I’m not sure if I even had 1/4th of it. The beef was very rubbery and no flavor. The vegetables were very watery and no flavor. The egg drop soup was okay. Not amazing but not the worst egg drop soup I’ve had.
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