Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 761 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
5095 W Broad St, Columbus, OH 43228
Phone: (614) 996-8638
Hours
| Wednesday | 5:30 AM–9 PM |
| Thursday | 5:30 AM–9 PM |
| Friday | 5:30 AM–10 PM |
| Saturday | 5:30 AM–9 PM |
| Sunday | 5:30 AM–9 PM |
| Monday | 5:30 AM–9 PM |
| Tuesday | 5:30 AM–9 PM |
Menu
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Reviews
Janet Lopez
Every time I order a custom order of a dozen donuts I never get which ones I order. I always have to wait at minimum 10 minutes after placing a pick up orders and eventually will ask for help from getting impatient. This last visit is what caused me to write this review, my mother is in the hospital and went to surprise her with donuts and I asked for 4 glazed donuts in my dozen and I didn’t get a single one. I only got two donuts I asked for. So the other 10 are going to get wasted as none of us eat any of the other ones
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Tiffany Anderson
I typically don’t reach out and leave reviews unless I’m not happy about something and hope maybe it should be seen by a manager to see about a solution. The past two days I have went and ordered food and coffee, each time I have I felt either rushed to hurry and order or felt me asking a question was an inconvenience, I get it- it’s morning and they’re busy but it felt like I was cut off numerous times with the question “Anything else?” Before I could order anything else. Wasn’t a huge fan of that. Today however seemed like the girl taking the order in the drive thru may have been having a bad day or maybe that’s just her tone in general but she seemed like she didn’t care to be working drive thru order taking. I had ordered a iced coffee, and although it could be my responsibility to ask for cream, I had forgotten and she may have too, no fault there. But when I asked to repeat choices of protein she had seemed like it was an issue to ask a repeat. I am not discouraged from going back, I’m sure it’s probably been a long week for the staff and maybe they’re tired. I will try again and hope maybe this could lead management to find the solution on helping staff with what may be going on with them so they can do better on customer service quality. Thank you. (:
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Nathan Martin
My drink is only 3 ingredients. Milk, espresso, and caramel flavor. But yet somehow 3/5 of the time they can’t get it right. But when they do get it right, it is good!
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Mandy Johnson
Did somebody say free? Well this location didn’t! They advertised free coffees on their cups and didn’t honor their offer. I bought one for me niece and myself and it came to $10! We also asked for extra cool whip and do you see any? Neither do we. I can’t say I’m impressed with service we received here. Don’t count me as a customer.
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March
As someone who is not a fan of coffee, the new Dunkin brown sugar cinnamon latte with brown sugar cold foam is actually so good! I give it a solid 8.9/10! Also, Annie who was the one making my drink was really sweet:)
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Tia
Got my whole order wrong and when I showed the receipt to get my second drink, the worker just walked away. Food always taste like cleaning supplies and smells like it too. Food is always cold and coffee is always cold. DONT GO HERE, If you don’t want to deal with idiots. I know kids who can run a better business.
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Vanessa Cua
Disgusting and unprofessional. I went to this store on 06/22 and didn’t noticed that there’s a bug INSIDE an ice after I drank the whole thing. I privately emailed Dunkin’s customer service and received an email back 06/23 and was told the franchisee or a store representative would reach out to me within 2 business days. It’s been almost 2 weeks since the incident happened and I have NOT heard from anyone. I hope this branch’s sanitation protocol be reviewed and take proper actions for this incident not to happen again.
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T C
*****EDIT: SO there is a new staff member here. Ever since she came, the food, the drinks and the service all has been so much better she has been so nice to me multiple times im not sure if shes the manager or not but everytime I go there she is there. Dunkin, she is the biggest asset to your company! She is a keeper honestly the only reason i am changing my rating for this place, ive been meaning to for the past few months but have just been so busy. This is my new review*******
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Andy Fulton
Went in for 2 dozen came out with one dozen. Very small selection, baker was not making any donuts. No glazed the filled had very little in them and very dry. Tastes is not the best not how they use to be. Long standing customer, don’t think I’ll go back to this shop.
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Jason M
My sister and I went there Sunday late morning. The dining room was closed, you could not go inside to order or eat. Only drive through service was available. I understand that it’s hard to get shifts covered at restaurants and it’s a shame ~ it’s not the restaurants fault, I understand that~ it’s a lack of employees either not coming in or not being hired. I will say this though on behalf of the drive-thru ~ service it was not a long wait. I was very surprised how quickly the line went a lot quicker than we thought. So GREAT JOB on the restaurant crew and management!!
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