Fast-food chain offering Mexican fare, including design-your-own burritos, tacos & bowls. Based on 182 reviews, the restaurant has received a rating of 3.3 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
935 Richard Rd, Dyer, IN 46311
Phone: (303) 595-4000
Hours
| Sunday | 10:45 AM–11 PM |
| Monday
(Labor Day)
|
10:45 AM–11 PM
Hours might differ
|
| Tuesday | 10:45 AM–11 PM |
| Wednesday | 10:45 AM–11 PM |
| Thursday | 10:45 AM–11 PM |
| Friday | 10:45 AM–11 PM |
| Saturday | 10:45 AM–11 PM |
Photo Gallery
Reviews
Temilola Alowooja
Beans were put on the wrong chipotle bowl so . I went all the way back to the store and got home started eating the food there a long piece of hair all the way down in the food .it’s not even my hair texture and I don’t even have my hair down it’s in a bonnet . This is not my first time having issues with this store . I once went and they gave a a kids quesadilla with no meat on it literally just CHESSE AND BREAD when I ordered a chicken quesadilla online … I could be sick by eating food with someone else hair in it this is absurd. I’m highly disappointed
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Dylan Duncan
Been here 6 times since it has been opened and each time the service and even food quite literally gets worse.
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Becca Todd
I have now had TWO amazing experiences at this location. A few weeks back, a worker was able to prevent a drunk driver from backing in to me in the drive through. She screamed as loud as she could to tell the man to stop and waved her hand out of the drive through window to get his attention. She saved me THOUSANDS of dollars due to the fact that I have a very small car and this drunk man was in a JEEP!!! She even called the police when he drove away. An outstanding worker/ citizen. I went back again today and order two bowls online. When I got home, I realized that the bowls ingredients had been mixed up. I went back to have my order remade and they were more than willing to fix the issue. They even threw in an order of chips and guacamole that I did not order for the inconvenience. These workers are human and are allowed to make mistakes. It’s how the mistakes are handled that separates a good establishment from a bad one. HIGHLY recommend this location.
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Wally Blink
We stopped in kinda late it was 8:30. I didn’t know what time they close. The girl behind the counter we’re still serving. Cool. I ordered a carne asada bowl with rice and pinto beans tomatoes and onions lettuce cheese guacamole. That bowl was heaping I didn’t think I’d finish it all but I did. To be honest this was my first time going there. Will be back soon. The food is great.
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Jennifer Bolin
For being new to the Chipotle experience, it was very upsetting with how rude the people who work there are. She seemed irritated at the fact that we were trying to figure everything out and did not offer help or assistance to make the process a bit easier.
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A1 PRODUCTSZ
I’ve been going to Chipotle for as long as I can remember and this specific location for years. I typically visit due to the quality of food, customer-service and just an establishment that I prefer to spend my hard earned money. I’m not someone that eats out a lot as I do prefer cooking but I can say that I visit Chipotle if not twice a week at least once. I ordered it Sunday and again today which is Tuesday. I have to say this is the worse experience I’ve ever received and from management to say the least. My oder is 2 bowls with white rice, and brown beans, one with a little black beans, Al pastor chicken , (I get a double chicken on the side). I typically put 1/2 the meat on each bowl. One day a staffer making my food heard me say what I do, and offered to just put 1/2 the double order on each. (she even made sure it was charged correctly) I said I appreciate it as that would save you a container and me time – lol. Continue order with queso cheese, green sauce, sour cream cheese, and lettuce. With a side of guacamole, large chips, 2 vinaigrette, and a lemonade. I’m very specific so this is my order as we enjoy eating our bowls with chips like a dip. Don’t judge me (lol). This evening I did my order the same as I always do and the manager stated with a nasty disposition that he couldn’t put 1/2 my double order on both because if he picks up 2 spoons he will charge me for 2 double orders. I asked can I speak to a manager as I didn’t know he was the manager, and he replied nasty with you talking to the manager. I said let me explain when I typically order and he just cut me off and said rudely that it didn’t matter what I do or was saying it wasn’t happening so now what. (For a moment I was stunned and looked puzzled as I literally couldn’t believe the lack of professionalism). I just continued with my order as I was embarrassed with all the other customers looking on and I also didn’t want to hold up the line. (This was all happening in front of my 2 daughters). Upon getting home I noticed that I was charged for the 2 vinaigrette that I didn’t even received as I’m sure it was done due to the negative moment I was having with a manager. This experience has definitely made me feel as if I’m not valued as a customer and the fact that a manager was rude and cut me off not allowing me to speak as if I’m a child was very hurtful. I don’t like to pull a racial card, but I’ve never had this experience with the white staff that goes above and beyond for years. Today I deal with a black manager and it’s the worse experience towards a customer, and other staffers looking on. This was a negative training moment as well which the others were looking on. This can not be how you deal with customers and think it’s okay. My food wasn’t pleasant, I noticed his hair in my bowl, and this whole experience has put a nasty /bad taste in my mouth (literally disgusted). Just wasted almost $40.00. I will not be visiting this location or a chipotle anytime soon.
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Rebekah Martin
I asked for extra lime juice and salt on the large order of chips, but was given an attitude and a less than half empty bag of chips with a cup of salt tossed in. They’re constantly rude, always messing up my orders, I’m done. This location is garbage.
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Amy
I picked my order up in the Chipotlane and after waiting in line for 5 minutes for my turn, I get to the window, tell the girl my name and she asks me to pull around. So I said oh to the front door? To which she replied no, get back in line again. Dumbfounded, and against my better judgment I did. Now I wait my turn yet again. When I get to the window she asks the name for my order again like she didn’t just see me 5 minutes ago and asked me to get back in line. I tell her my name yet again and she says oh they are just wrapping up your order it should be right out. Meanwhile I can hear them discussing my order about the food is right there was just a mix up in labels. After about another 5 minutes of waiting she finally hands me my food. No apology. Nothing. I drove the remaining 20 minutes to my home just to find that yes. They did in fact mess up my order. Now I have to drive 20 minutes BACK to the store to get it corrected. I go to the store to get my order fixed and the food is terrible. The steak is burnt to a crisp, has no flavor, beyond rubbery, and I found an entire bay leaf in my taco.
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Barb Grogans
I went inside to order a chicken quesadilla, I was told I had to order that on the app/online. I said I preferred to order in person and I don’t have the app or want the app. The young lady then said, you can not order this in person order it online. I said are you kidding me? NO, she said. I smiled and left because I knew I was crazy or Chipotle had gone crazy . I will never once think of going back to another Chipotle. You go in person and they tell you to order online/ appt.
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Britton Robinson
Ordered a steak burrito bowl and burrito with extra meat. Got to my destination and my friend was upset cause the lettuce was wiltered and the sour cream gave off a bad odor. We both tasted it and you already know what was next. Drove back to get it redone, I guess the manager was trying to defend the product letting me know about the inspection and etc. I understand she may of had a long day. But I’m the paying customer at the end of the day. I have an expectation to be met especially if i drove back to the facility and the food was never devoured. After she gave her input, without hesitation I politely just asked for a refund. No point to be proven. Just provide the service that’s needed. Hopefully it will be a better experience for the next customer. 1 bad batch of food won’t ruin my next experience for another location. I hate this location reviews are below a 4.0.
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