Randall Minchew
I mean, it’s an Arby’s, not a Michelin star restaurant. The food is always decent, but sometimes thrown together rather sloppily, which doesn’t ultimately matter when it’s dripping with cheese sauce anyway. Some of the staff are awesome and friendly and others are not so much, but they aren’t overly rude unless someone gets rude with them. I eat there quite frequently and have yet to have any issues.
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michael obryant (Jerome)
Young lady at the drive thru apparently doesn’t speak English only one of the 4 items ordered was correct!!!, I am so terribly upset over this, I can’t even stomach to eat the one thing that was correct, I did complain at the window and all I got was some goofy guy that didn’t speak English much better and all he could say was “I’m sorry”. Didn’t even think to check my order to be correct I just left. And it’s over 7 miles back to have it corrected. I will never ever go back to this location again also there food service rating was a “B”.
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Kellie Kell
I had a coupon for a free small fry and a side of cheese. I was at the drive thru, order went smoothly, the 2 sliders I ordered were pretty good but the curly fries were cold. Bad turn off since that’s the only thing I eat from Arby’s now. The 4 star is because my husband’s food (the two sliders) were good.
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Lisa Black
Ordered from doordash and in my opinion there should be extra service and care that goes into the doordash orders. We are paying extra for the food anyways and still choosing to order from your facility. My order was cold. I asked for Arby’s sauce packets and there were none. No bronco berry sauce for my peppers and let’s be honest that sauce is the reason you order the peppers! Do better Arby’s!
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Brantley Detherage
Food was hot and fresh and our order was correct! The young lady working the drive thru was very friendly and showed great customer service!
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Cindy Guinn
This new crew is the best crew! They always get every thing right when I come in with a big order. But most of all they are very nice!
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Angel Smith
I got the Buffalo chicken wrap and the flavor was decent, but the chicken did not seem very fresh, the lettuce seemed wilted, and the tortilla was weird. Also, the fries were not fresh either. I’ve only been here once, so I can’t assess if they are like this all the time. However, I expected fresher food because they were not busy when I went.
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Kelly Weaver Brannon
The woman in the drive-through was very rude. I couldn’t get a sentence out without her interrupting me to say, “what else?” A few items were missing from my order, but I was over dealing with her, so I just let it go. I don’t expect people to be cheerful to be at work, but being flat out rude isn’t necessary.
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David Mondy
First off, I LOVE Arby’s. This is our third trip to this Arby’s, and it will be our last. The first two times we left before ordering because the service was horrible. This time, we were on our way home from a family gathering on Christmas Eve and stopped for a quick, filling meal before we headed home to finish last-minute preparations for the next day. I had called earlier to make sure they were going to be open and, if so, what time they closed so that we could get there before the “last second.” I operate a similar business and understand how everyone wants to get done and get home to their families. When we pulled up to the DT speaker, we were greeted, but quite unenthuastically. I asked for a second so that we could finalize our order, and I was told to order when ready. After about 60 seconds, I told the young man that I was ready and was greeted by silence. The pause was so long that I looked at my wife to see if she was thinking the same thing. About that time, I was told to “go ahead” in the same mono-toned voice as before. I placed my order and was given a total of just over $42. I was told that there would be a wait of about 5 minutes due to the chicken that my daughter’s had ordered. I agreed to the wait and pulled forward. I waited patiently, with no worries as it was I that had ordered the chicken. My order was eventually passed through the window by an equally disheartening young lady, and i pulled forward to check my order. We were missing a drink and the dipping juice for a French Dip sandwich. I sighed and pulled around to wait my turn for the window again. When I got there, I explained that my order had been shorted and could I please have the second drink I ordered and the juice for the French Dip sandwich. The young lady looked at me like I was trying to talk her out of a $500 bottle of wine instead of a large Coke. She gave me the drink and then informed me that they were “out” of the dipping juice for the sandwich. At this point, I asked for a refund for the sandwich because the juice is an integral part of the meal. Miraculously, they found the powder for the juice and added hot water to it. Thank you!! As the now, obviously upset young lady starts to hand me the bowl, she lets go and it falls to the ground. We stared at each other, and I told her that I’d wait for another. She finally got the second one to me, but not before I overheard the extremely tall young man (that appeared to be the one in charge) say, “You want me to make another?” Needless to say, we will never be back to this Arby’s. I will drive out of my way and make Arby’s a special treat before I go back to the Arby’s, which is less than 5 minutes from my house.
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Heather thrasher
I haven’t been to this Arby’s in a year or 2. But tonight I decided I wanted brisket and stopped.
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