Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 462 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
4206 Merle Hay Rd #100, Urbandale, IA 50322
Phone: (515) 276-9317
Hours
| Sunday | 5 AM–7 PM |
| Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
| Tuesday | 5 AM–7 PM |
| Wednesday | 5 AM–7 PM |
| Thursday | 5 AM–7 PM |
| Friday | 5 AM–7 PM |
| Saturday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
CC Hoffman
Walked in. Waited 10 minutes. Walked out. Not one word from any employee. While we understand they were busy with drive thru, a quick acknowledgement and we would have waited for 20 minutes more. Three other groups left for same reason.
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Elizabeth Salih
Whoever was working the drive thru speaker was either having a bad day or was just a jerk to us. We asked for a second to review the menu and the guy responded rudely like “give you a second?” We started talking over one another and confused at what he was saying I told him it’s hard to hear him. His response was “it’s hard to hear you to so you just need to scream and I will scream at you” We said good bye and left! We are not Karen’s but we also don’t appreciate that rude attitude with terrible customer service. No thanks…I’ll take my business elsewhere. We did nothing wrong by asking for a second. I will say this guy’s must be new because I go here all the time and never ever had a male serve us, and never had something like this happened ever. I hope a manager sees this and teaches that young man about quality customer service and common respect.
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Kim Nyborg
Drive-thru line was around the building so we went inside. No one was in there but understood that they were busy. No one waited on us for quite a while (until 3 more people came in and 1 left.) We ordered 2 doughnuts, a bagelful order & cold brew. The cold brew was awesome, the bagelfuls were cold & they didn’t realize they forgot our doughnuts until I reminded them. All in all, I think it was a combination of understaffed, busy drive thru & possible new staff so I’m trying to be understanding & will give this location another chance.
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Molly Britz
Came in with my dad today and the staff was not attentive at ALL. It took a man yelling over to the staff to get service while they sat and gossiped while no one was in the drive thru as well. The woman had no personality and was extremely rude when my dad asked if they had a specific donut. To top it off we ordered 12 munchkins and got 7. Luckily we were sitting inside so I could go up and express myself & the fact I work in service and this is just not acceptable.
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Chin G
Always an amazing place to go to for a cup of coffee. This place always has theirs donut choice packed and ready to go. Customer service is really good too. There’s quite a few parking slots too on the side. This Dunkin’ offer drive through too if you’re in a hurry and want in and out quick.
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Amber Winn
This location is better than some of the other locations as far as convenience, speed, experience of the people in the store vs some of the newer stores where you get less experienced employees. Comes with the territory of course. I’m just stating facts really.
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Ted Jasper
It’s ok here. Nothing to brag about. I could of cooked the same thing much quicker at home. I did have to go back in because they didn’t give me 2 slices of bread on my sandwich.
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Harley
I popped in for a quick coffee, the customer service was SUPERB! Oh, and a great macchiato! Definitely one of the better Dunkin’s I’ve been to!!
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Vanessa Tamayo
the manager from merle hay won’t let me and my friend get creamer in our lattes because it “messes up their recipes”. they are supposed to give people what they want because WE’RE THE ONES PAYING FOR IT. they should leave the customers satisfied not upset about their experience. btw my latte this morning was disgusting so sad i had to pay for it. then they gave me creamer ON THE SIDE….
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Emi-Sue H
The donuts are always frosted to perfection. Theyve never gotten my order wrong (I go there every day and I don’t always get the same thing) and everything always tasted great. The staff has always been very kind to me.
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