Founded in 1975 in Dallas, Texas, our heritage continues to be a key part of who we are and how we serve our Guests. We take great pride in our purpose of connecting with and serving our Guests and giving back to the communities in which we call home. We are known for our bold flavors and expertise in Burgers, Ribs, Fajitas and Margaritas; as a technology pioneer leading the industry in the creation of the digital Guest experience; and, as a company that puts our people first and fosters a culture of family that makes every ChiliHead feel special. Dine-in, curbside or delivery.
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. Based on 438 reviews, the restaurant has received a rating of 3.6 stars. Price $$
✔️ Takeout ✔️ No dine-in ✔️ No delivery
Address:
355 W Cary St, Richmond, VA 23284
Phone: (804) 828-2445
Hours
| Thursday | 11 AM–8 PM |
| Friday | 11 AM–8 PM |
| Saturday | 11 AM–8 PM |
| Sunday | 11 AM–8 PM |
| Monday | 11 AM–8 PM |
| Tuesday | 11 AM–8 PM |
| Wednesday | 11 AM–8 PM |
Menu
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Photo Gallery
Reviews
Stephanie Austin
We waited for about 30minutes after being seated for a waitress to take our drink order. We asked 2 different servers in our area and both they weren’t assigned to us. We couldn’t find a manager so bar tender went and found someone. After waiting another hour, we finally got our food. We had the full rack combo. The ribs were tough but had good flavor. The street corn was cold and burnt. We will not go back to this location if ever in the area again.
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Chinikie Goode
I went during happy hour which they seemed to have every day. This is a great deal! The portion sizes and selections are good and the drinks are good during happy hour as well I will definitely be going back.
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Danielle Walker
They had almost nothing that I wanted no pasta mozzarella sticks and no egg rolls.when they gave me my food there was no cheese pull and that was the one thing I wanted.
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WJ LH
I work in fast food so I understand the difficulties of food service; backorders, long lines, overtly rude customers, etc. I have never tipped $0 in my life, but tonight I did for the first time. For starters, I came in and had to stand waiting to be sat for 5 minutes even though the waiters were all just standing around doing nothing. I ended up having to walk over and request to be seated. Later in the evening, I had to get up and ask for my own refills because the waiter never came over. Extremely bad experience, never going back again.
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Patrick Markworth
I’m a Chili’s fan based off or old hometown location and its staff. This location on the campus of VCU was the perfect spot before attending a show at Altria. Park nearby hours before the show, eat and drink until its time. Save LOTS of money over theater prices and park without traffic.
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Aragon LeMaster
We (my wife and I) decided to sit at the bar. We sat at the bar for several minutes before we were asked if we had been helped. This would not have been so bad if it was a full house, however, there were only 4 tables out of 16 tables and 4 people sitting at the bar. 2 to the left side and 2 to the right side. My wife ordered a side salad along with a 10oz steak, I settled with a seafood pasta dish. The food we ordered tasted old, and my wife’s stake was overcooked and tasted like it had been reheated in a microwave. We attempted to get the attention of the waitress and / or the bartender to inform them about my wife’s salad whenthe , not having onions, bacon bites, and dressing only to have more bad service. After experiencing how terribly difficult it was to bring that what we asked for rather than a new salad with all of it together. By the time my wife got her steak, she didn’t want to deal with having the food called back to be fixed with more attitude. We took a few bites and asked for the check. I felt like the weight for the check was almost as long as getting the food. I paid the bill and will never come back here again. The only reason my wife took the food was so she could feed it to some stray cats.
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Andie Okon
Ate here a couple of times while I was at the business school for the summer. The food was good and I liked their cocktails. The service could be much better though. It takes some time to get the food out.
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Skip Brown
The food was subpar. The server was rude and just lacked the skills to be a quality server. I spoke with management about my experience and explained that although I only visit Richmond occasionally, I will never be back to dine here. Worst experience I’ve had in a long time. Do better Chili’s, I know you are capable.
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Joshua Cobbs
I’ve been there multiple times and they have got my order wrong way too many times. I’ll ask for Buffalo wings and they will give me a whole different order. It’s almost blatantly obvious that they don’t even try to get it right. I do not recommend this Chillis, especially if you are a student doing take out. They take forever to bring your order, and do not let the customers know that they may be busy (although it’s rarely a full house). I hope next year they improve on this chillis a bit more. Because I don’t see any improvements happening for the rest of this semester.
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Tasha Johnson
Took my son here for dinner, placed our orders and i only got part of my order. The waitress took it upon herself to decide my order for me without confirming it. Food was also cold when it was brought to the table.
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