Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces. Based on 420 reviews, the restaurant has received a rating of 4.4 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
2554 Sheila Ln, Richmond, VA 23225
Phone: (804) 308-3185
Hours
Thursday | 10:30 AM–9 PM |
Friday | 10:30 AM–9 PM |
Saturday | 10:30 AM–9 PM |
Sunday | 10:30 AM–9 PM |
Monday | 10:30 AM–9 PM |
Tuesday | 10:30 AM–9 PM |
Wednesday | 10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
David Sandblom
I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment.
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Quamar Lewis
I haven’t had Firehouse Subs since I was a teenager It was nice to try it after awhile the sub I got was delicious I got the New York Steamer I’ll definitely be there again
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Walter Starbuck
Exceptional service! Both employees were friendly and very helpful. Our subs, a veggie and a hero we’re delicious and not dry at all. Much better than Subway. Also this restaurant was very clean.
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Joseph Washington
Too much mayonnaise no lettuce sloppy sandwich made the sandwich like they did not care
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Trisha Davis
Great, quick service, but I wish their online ordering app worked.
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Clarence Ross
Great subs and good service! I got a brisket but I forgot what they call it. I crushed it, the sandwich didn’t have a chance!
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Truck 521147
David you tried the new prime rib really??? I just did and first no mustard. Second, lots of fatty tough meat. Not like any prime rib I’ve ever had.
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Karen-Michelle H
Every time I’ve been to this Firehouse Subs, the service has been great and the food wonderful.
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Patricia Kersey
The tuna sub was banging. Love them! I’m going back real soon! Yes indeed!!!
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Dawn Cotman
I like my sub, but they didn’t put my banana pepper on it. I ask for
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